Bateaux London Reviews

Excellent Service from start to finish. Easy to book and then the big wait until you finally get to take the trip on the boat along the Thames.
Greeted by a line of servers all smiling and happy to greet us.
Service was impeccable and food to a high standard. excellent jazz music from the heart of the vessel from a saxophonist and a baby grand piano.
Would defiantly recommend Bateaux to friends and family and I really hope to do this trip again. (maybe by night next time) Thank you all so much for some wonderful memories

A fantastic night, glad we booked this experience. The 5 course meal was beautiful and the views to die for, Will be back

The experience was great the concept of cruising up the Thames and seeing London from the boat was great but the food was awful I could not eat a thing which was such a shame with a small jazz band as well just need to think about the food a lot more

Excellent dinner cruise to celebrate a special occasion, second visit. Breath-taking views, yummy food and very friendly staff.

10/10 service on board, smiley staff and good food. Views are second to none. Unforgettable experience perfect to celebrate a special occasion.

After 2 weeks of ringing decided to email regarding booking a day.
On day had to stand out on the jetty for an hour + waiting to board. Boat was late due to earlier avent they had booked a wedding.
Finally got boarded not welcoming due to being late led and sat straight to table no welcoming drink as described.
Now the table we was sat on no 31 looked as if it was an additional table put in place as the view was obstructed by the ships bulkhead and to see views I had to keep looking sideways In the end gave up as was straining my neck.
Service was not great slow. Foodstarted of ok except main course which was cold and grosslyand was unable to cut it so ended up leaving it puddingwas the best bit but not enough.
Really not an enjoyable experience.
Then at end practically shoved off boat presumably because it was running late and the staff needed to clear up and get home.

Would I do it again. Only if sat in middleoff windows to enjoy the views without straining my neck.

This was given as a gift just as Covid struck. It was a 5 course meal for two.When booked it said a 3 course meal. I questioned it and received an e mail in response saying things had changed but we would be given 5 courses. We had to wait until now and have been looking forward to it. On arrival we were seated at a table that was so wobbly a waiter wedged a piece of cardboard under it to keep it still. We ordered a bottle of wine and waited and waited. People were getting food and we still had no first drinks. Eventually we got wine but no food. People were finished their starters and we hadn’t received ours .after a while I spoke with a member of staff I showed the paperwork for our 5 course meal. She said oh my god and gave us 3 bread rolls and some olives. We were forgotten about again, and when it came to the main course we were left sitting while everyone else ate. Our waiter didn’t have a clue on what he was doing and only wanted to top up our wine glasses. Another member of staff told him to get our food after everyone else had eaten once. We got our bill and I asked to pay it, the waiter picked it up and started reading it to me.I said no I want to pay the bill, he was confused rushed off and forgot us again . We never got 5 courses unless you call a few olives and bread rolls 2 courses. The only thing missing from this was Basil Fawlty.I would never buy anyone this gift as it was a dreadful experience

A truly fabulous experience for myself and my 96 year old mother. The service was professional and ‘user friendly’. The staff could not do enough to make our own experience as well as other customers - one to remember - without being fussy. We opted for the vegetarian option and the food was divine. There was something a little special about each course. Presentation and taste was superb. The cruise itself was also sensational : the views of London and it’s contrasting architecture is something to behold : stretching you through the centuries of history. The experience is one to cherish. I whole heartedly recommend anyone and everyone to ‘step on board’ and ‘drink in’ a decidedly memorable pleasure in life.

Excellent service thanks to our waitress Angie! I will say as much as I appreciated the recorded guided tour and trivia of landmarks by the Thames, I found it distracting and couldn’t enjoy the ambiance and couldn’t hold a proper conversation with my friend! I would very much prefer light classical music or lounge music.

I have been phoning your helpline since Wednesday 16th June holding on for 44mins at a time left voice messages asking for a call back sent an email with my query and now today all day long when I ring the message is , sorry no one is available to take your call at the moment call back I have been phoning since 9am up until now and get the same message . I NEED SOME ASSISTANCE THIS IS POOR SHOW

Excellent & entertaining commentary. The lunch was exceptionally prepared & served quickly and courteously... The food was quite tasty and the portions were acceptable. My only negative was that there was literally, no selection of your meal. Everyone was served the chicken breast with a mushroom sauce. All very tasty and well prepared, but no selection. Fortunately, my
friend, my wife and myself all enjoyed the delicious meal. With that said, I would suggest if you had specific dietary restrictions, you would need to bring that to their attention at the time of booking.
I also enjoyed that while you’re eating, you can easily view and photograph the many sites & attractions of London in your glass enclosed dining room. Once you have completed your meal, it’s easy to step up one level and enjoy the sites from the open top of this comfortable river boat.
Overall, I would definitely recommend this lunch cruise on The Thames.

Had our engagement party on board Bateaux's Glass Room and the experience was second to none. Sleek check, great food and awsome live entertaiment. Excellent cruise that we will repeat for sure.

I've cruised with all providers being a fanatic of the Thames and must say Bateaux is the best in London. Their flagship vessel "The Glass Room" is stunning and with its ultra-modern interior created by Tom Dixon is very different to other boats I've ever seen. The food, ambience and service is very good and always deliver.I understand they also operate from Windsor but cannot comment on this service because I haven't experienced it yet.

I wish I read reviews here before I booked a birthday afternoon tea with this company. It’s a shambolic money making business with zero interest in customer service or fair customer treatment. Do not buy their experiences and especially for occasions, book a Thames overlooking bar or restaurant instead - it will save you disappointment and hassle!

First, the staff did not get our tickets right despite checking them in the waiting area. So we were seated in a limited view table and not given champagne that we paid for. I had to remind staff that we had premium tickets, produce a proof (!!) only then we got the full benefits we paid for.

Food was super slow, served not until 4pm, just 45min before arrival. Ours was served at 4:15 or later because we had an allergy sufferer who required a dairy free/ vegan meal. This is despite me booking this experience in advance and being reassured this would not be a problem.

Afternoon tea itself was standard, nothing exciting - cakes out of the box and all meat/ fish sandwiches filled with fat. And 30min to enjoy it which is just not enough time. Food needs to be served earlier!

All my poor sister got was a tiny tray of veggie sandwiches and even a tinier plate of plain fruit as they ran out of vegan options! Common!! It’s not like you knew in advance that she’d be on board and reassured me she would have a full vegan option. It sounded like an excuse that they use a lot to wriggle out of providing a full allergy friendly/ vegan option.

The evening was ruined. Why should an allergy sufferer pay full £46 for a small plate of plain sandwiches and fruit is beyond me. I wanted at least a partial refund as a matter of principle but their customer service is useless. Never again I will use this service and I strongly recommend to everyone else to reconsider. Go on a Thames Clipper and have an afternoon tea in a nice reputable place instead.

Booked for New Years Eve (£700 !) Also booked non refundable London Hotel for night . Just been told by Email with two weeks to go that the boat won't now be sailing on New Years Eve due to a gerabox fault which can't be reapaired until New Year and the event cancelled ! Yes they are going to issue a refund but now £690 out of pocket for the Hotel that I can't cancel. Never ever again with Bateaux London but reading other reviews seems like this company have lost the plot and dont care anyway.